• surfers sitting on beach facing the ocean

Our Commitment to Health & Safety

Important Information For Our Valued Guests


We are committed to putting the safety and security of our guests and team members as our number one priority. Prior to making a reservation and arrival at our hotel, we recommend all guests review the most up to date federal, state and local traveler guidance to confirm eligibility to travel & stay at our hotel.


At Pacifica Hotels, the health and safety of our guests and team members is our primary concern. To that end, we have taken significant measures in response to the Novel Coronavirus (COVID-19) pandemic to safeguard the well-being of all who visit our properties. In conjunction with direction from the Centers for Disease Control & Prevention (CDC), World Health Organization (WHO) and updates from local health departments as well as guidelines published by American Hotel & Lodging Association’s Safe Stay checklist, Pacifica Hotels has crafted a suite of measures and processes dedicated to ensuring the cleanliness of our hotels and the safety of our community. Pacifica’s Pure Stay program launches in June and is crafted to reassure all that health and safety are foremost in our hearts and minds.

In addition to our already rigorous cleanliness standards, the program’s principles include:

A Heightened Deep-Cleaning and Sanitization Process

Guest Rooms

Checking In & Out

Keeping Each Other Safe

Team Member Protocols

Updated Flexible Policies

For all guests requesting to cancel, we are offering waived cancellation fees (excluding prepaid/non-refundable bookings) until 6 pm local time the day prior to arrival for travel dates through December 31, 2020. We are also waiving amenity fees at applicable hotels during this time.

We look forward to welcoming you soon and thank you for your continued loyalty and support.